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Our Refund Policy

Welcome to, which is owned and operated by Poortier Management B.V., we are truly excited to have you aboard. Thank you for choosing to use our services.


By agreeing to our Terms of Use, you agree to the terms of our Privacy Policy, our Refund Policy  and to our Community Rules, which is expressly incorporated herein.  


“You” or “Your” means you as a participant in or as a user of the website. “We” or Our” or “Us” means Poortier Management B.V.. “Our site” means

We are serious about protecting your online privacy. Our Privacy Policy describes our privacy practices. We stand behind all of our products and your satisfaction is very important to us.

We strongly urge you to read this policy and make sure you fully understand and agree with it, before you access or use any of our services. If you do not read, fully understand and agree to this Terms of Use, you must immediately leave this website, application or service, and avoid or discontinue all use of any of our services. 

We understand that legal terms can be exhausting to read, and we’ve tried to make the experience more pleasant. These terms are necessary in order to protect both you and us, and to make our services possible and more enjoyable for everyone. You are more than welcome to contact us at or visit our contact us page.


By visiting our website or using our application and/or services, you are entering into a legal agreement with us, consisting of these Terms of Use, our Privacy Policy, and our additional services’ legal terms.

By using our services, you signify your consent to these terms. You may not use our services if you do not consent to all our terms

Questions about any of our terms or policies? Please contact us at


1.1 General

Offers/Coupons cannot be used in conjunction with each other unless otherwise stated. Coupons are only valid during the advertised promotion period. Prices are subject to change without notice. Gift Cards are non-refundable.

1.2 Our Paperback Books & Physical Merch Products are Print On Demand

This means that your order is specific & unique to you. The product you have ordered is being made, printed and shipped as soon as you place your order, approximately 5-8 business days. So please take into account that the delivery of our physical print on demand products may take longer than what you are accustomed to by big box e-commerce websites for production and shipment. We hold no inventories at our Webshop. Thank you for your considerations and patience.

If you are not completely satisfied, simply return the physical product in NEW condition, along with proof of purchase, within 7 days after delivery and you will receive a full refund (less shipping and handling).

Most apparel items are fulfilled by 3rd party suppliers so we cannot refund or exchange the item if you ordered the wrong size, have buyer’s remorse, provide your address incorrectly, or have an unclaimed shipment returned to our 3rd party fulfillment center. Shipments that go unclaimed and are returned will be liable for the cost of a reshipment. If any address is considered insufficient by the courier and is returned, you will be liable for reshipment costs once we have confirmed an updated address with you. Any claims for misprinted/ damaged/ defective items/packages lost in transit must be submitted directly to our customer service department within 7 days after delivery at

1.3 Digital Downloads
All digital and downloadable product sales are instant and final. We do not offer digital product refunds, once a download/digital access has been assigned to you there is nothing we can retrieve back.

If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at: Digital product purchases do not grant rights to the buyer to share, reproduce or resell the product in any way.


1.4 Live Event Tickets

All live event tickets are non-refundable, non-transferable, with no exceptions. However, all tickets are 100% Guaranteed RISK-FREE. If for any reason you are unable to attend, you can request a 100% credit at our online store or you may use the credit for a future live event. Please contact our Customer Support at

1.5 Payment Plans

If a product or service is purchased utilizing a monthly payment plan the customer is responsible for 100% of agreed-upon payments equaling the original purchase price of the product. If any payments are not received, the entire purchase is void and the payments made up to that point are forfeited to and will not be refunded. Access to any digital product or platform will be removed.


If you have any questions about this Privacy Policy, please contact us at: or visit our contact us page

To get in touch with our Customer Service - please use any of the options listed below:

  1. Go to support center which is available at: Contact Us

  2. Send an email message to:

  3. Start a chat session.

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