Our Refund Policy

1.1 General

Offers/Coupons cannot be used in conjunction with each other unless otherwise stated. Coupons are only valid during the advertised promotion period. Prices are subject to change without notice. Gift Cards are non-refundable.

1.2 Our Paperback Books & Physical Merch Products are Print On Demand

This means that your order is specific & unique to you. The product you have ordered is being made, printed and shipped as soon as you place your order, approximately 5-8 business days. So please take into account that the delivery of our physical print on demand products may take longer than what you are accustomed to by big box e-commerce websites for production and shipment. We hold no inventories at our Webshop. Thank you for your considerations and patience.

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If you are not completely satisfied, simply return the physical product in NEW condition, along with proof of purchase, within 7 days after delivery and you will receive a full refund (less shipping and handling).​

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Most apparel items are fulfilled by 3rd party suppliers so we cannot refund or exchange the item if you ordered the wrong size, have buyer’s remorse, provide your address incorrectly, or have an unclaimed shipment returned to our 3rd party fulfillment center. Shipments that go unclaimed and are returned will be liable for the cost of a reshipment. If any address is considered insufficient by the courier and is returned, you will be liable for reshipment costs once we have confirmed an updated address with you. Any claims for misprinted/ damaged/ defective items/packages lost in transit must be submitted directly to our customer service department within 7 days after delivery at support@pascalvandam.com

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1.3 Digital Downloads

All digital and downloadable product sales are instant and final. We do not offer digital product refunds, once a download/digital access has been assigned to you there is nothing we can retrieve back.

If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at:  support@pascalvandam.com Digital product purchases do not grant rights to the buyer to share, reproduce or resell the product in any way.

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1.4 Live Event Tickets

All live event tickets are non-refundable, non-transferable, with no exceptions. However, all tickets are 100% Guaranteed RISK-FREE. If for any reason you are unable to attend, you can request a 100% credit at our online store or you may use the credit for a future live event. Please contact our Customer Support at support@pascalvandam.com

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1.5 Payment Plans

If a product or service is purchased utilizing a monthly payment plan the customer is responsible for 100% of agreed-upon payments equaling the original purchase price of the product. If any payments are not received, the entire purchase is void and the payments made up to that point are forfeited to PascalvanDam.com and will not be refunded. Access to any digital product or platform will be removed.